# ============================================================================= # UrVenue - Platform Capabilities and Features (public sources) # ============================================================================= # The functional capabilities of the platform. Every point sourced. # # Governed by ../LAWS. Captured 2026-07-08. # ============================================================================= pxms_capability_pillars: - point: "UV Enterprise (PXMS) is organized around four core capabilities: Commerce, Operations, Insights, and Knowledge Management, plus a fifth capability, Guest Experience." source: "https://www.prnewswire.com/news-releases/urvenue-launches-uv-enterprise-the-hospitality-industrys-first-pxms-301645389.html" - point: "Commerce: monetize experience inventory through booking, ticketing, upselling, cross-selling, and packaging." source: "https://www.prnewswire.com/news-releases/urvenue-launches-uv-enterprise-the-hospitality-industrys-first-pxms-301645389.html" - point: "Operations: streamline property-wide operations, boost productivity, and centralize guest data." source: "https://www.prnewswire.com/news-releases/urvenue-launches-uv-enterprise-the-hospitality-industrys-first-pxms-301645389.html" - point: "Insights: an analytics layer providing commerce and operations data across the enterprise." source: "https://www.prnewswire.com/news-releases/urvenue-launches-uv-enterprise-the-hospitality-industrys-first-pxms-301645389.html" - point: "Knowledge Management: real-time secure access to enterprise data across systems and third parties." source: "https://www.prnewswire.com/news-releases/urvenue-launches-uv-enterprise-the-hospitality-industrys-first-pxms-301645389.html" booking_and_commerce: - point: "Centralized booking engine for all reservation types, with real-time availability and dynamic pricing." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Real-time inventory and yield management, including auto-yielding revenue triggers." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Flexible inventory types: minimum spend, rentals, and admissions." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Multiple payment options: pre-payments, deposits, custom quotes, secure bookings, no-show fees, and RSVP." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Unified booking cart across multiple channels, and cross-venue booking widgets for multi-location operators." source: "https://www.urvenue.com/" - point: "Ticketing and table sales, pre-sale features, and upselling tools." source: "https://www.urvenue.com/" operations_and_guest: - point: "Live seating and table management with table filtering, guest-detail hover views, and management of 25+ guest statuses." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Guest list and RSVP: multiple lists per event, QR-code self-add, user-type restrictions, and paperless digital check-in." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Admission and check-in via digital lists or QR-code scanners, with multi-door check-in." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" - point: "Role-specific staff dashboards and CRM functionality for guest profiles." source: "https://www.urvenue.com/" visualization: - point: "3D interactive maps for seat and section selection, letting guests explore and reserve tables, cabanas, and lounge chairs." source: "https://www.urvenue.com/products/venue-management-software/" - point: "Interactive 3D floor plans with live seating customization and 360-degree venue imagery." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" analytics: - point: "Detailed analytics and reporting, complete guest tracking start to finish, staff performance metrics, POS integration linking spend to parties, and commission calculations." source: "https://www.urvenue.com/products/venue-management-software/" support: - point: "24/7 live customer support." source: "https://www.urvenue.com/products/venue-management-software/" booking_engine_detail: - point: "The booking engine handles reservations, daily/day-parted/hourly rentals, multiple ticketing types, F&B minimums, add-ons, upgrades, memberships, guest lists, invitations, RSVPs, inquiry forms, and custom quotes in a single unified shopping cart." source: "https://www.urvenue.com/news/hospitality-upgrade-what-is-pxms/" - point: "The +Booking update added multi-day and multi-item single-cart checkout, new pay types (custom quote, full comp, no minimum), and new checkout options (hold, manual payment, payment link, reserve)." source: "https://www.urvenue.com/news/product-update-new-booking-features/" channels_and_distribution: - point: "A 'Channels' feature provides custom booking links by audience segment; team/affiliate microsites let staff and promoters sell." source: "https://www.urvenue.com/news/smart-venue-monetization-technology/" - point: "Experience distribution spans direct and third-party channels (marketplace resellers, ResortPass, PlanADay)." source: "https://www.urvenue.com/products/urresort/" payments: - point: "Payment integrations include Stripe and DOKU, plus secure payment links; options include prepayment, deposits, no-show fees, and F&B packages." source: "https://www.urvenue.com/news/broken-tech-stack-urvenue-venue-management-system/" venue_operations: - point: "'Ecozone' technology supports events-within-events (independent setups and bookings within a venue), with real-time floorplan visibility and automated double-booking conflict prevention." source: "https://www.urvenue.com/news/broken-tech-stack-urvenue-venue-management-system/" - point: "Source tracking attributes bookings to their origin; a real-time Booking Grid dashboard gives live operational visibility." source: "https://www.urvenue.com/news/urvenue-2024-recap-innovations-impact/" - point: "Digital traffic counters give real-time occupancy; iPad-based multidoor guest-list check-in speeds entry." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" - point: "Additional operations tools: mobile menus and mobile ordering/payment from table, ordering kiosks, virtual waitlists, keyless entry, automated guest messaging, a chatbot/digital concierge, and business intelligence on guests, operations, and sales." source: "https://www.urvenue.com/news/youre-open-at-limited-capacity-now-what-2/" sportsbook: - point: "Sportsbook features include 3D virtual seat/table pre-selection, real-time online ticketing, one-tap payment, POS integration for guest-spend tracking, dayparting, yield pricing, and fast-pass/dedicated betting lines for VIPs." source: "https://www.urvenue.com/news/digital-first-customer-expectations-are-driving-new-sportsbook-revenue-opportunities-2/" bottle_service_and_deposits: - point: "For nightclub table (bottle) service, where Las Vegas venues earn about two-thirds of revenue, UrVenue uses a 20 to 30% deposit model instead of full prepayment, which secures the commitment while still driving on-site spend and upselling." source: "https://www.linkedin.com/pulse/growing-your-bottle-service-revenue-cedric-ancellin/" - point: "Tokenized, PCI-compliant payments let hosts send secure payment requests to guests, and 3D venue maps make table selection easy (authored by Cedric Ancellin, June 2017)." source: "https://www.linkedin.com/pulse/growing-your-bottle-service-revenue-cedric-ancellin/" roadmap_features: - point: "Planned capabilities include waivers, multi-day passes, cross-day rentals, and seat-level ticketing via interactive 3D maps (targeted late 2026)." source: "https://www.urvenue.com/news/urvenue-indian-gaming-tradeshow-2026/" 360_and_visualization_notes: - point: "360-degree venue imagery and virtual venue tours are offered; 360-degree imagery has been cited as a Las Vegas client-exclusive feature." source: "https://www.urvenue.com/news/urvenue-2024-recap-innovations-impact/" implicit: - "Capabilities are described from current public marketing; some features postdate Cedric's tenure and should be attributed to the platform, not to a specific period."