# ============================================================================= # UrVenue - Customers (enterprise groups and venues) # ============================================================================= # Core Purpose: # A per-customer catalog. Each entry is either an ENTERPRISE customer (a group # or operator) or a VENUE (a single property/outlet). For each, capture a short # history and how they use UrVenue, with sources. # # STATUS: base draft. Many entries currently record only that the customer is # publicly named as an UrVenue client; `history` and `usage` are marked # "to enhance" for Cedric to fill in from first-hand knowledge. Keep sources # attached to every added point. # # ENTRY SCHEMA: # - name: display name # type: enterprise | venue # group_or_property: parent group or host property (for venues) # location: city/market if known # history: how the relationship began and evolved (sourced) # usage: how they use UrVenue (products, workflows) (sourced) # sources: [urls] (and/or per-point sources inside history/usage) # # Governed by ../LAWS. Captured 2026-07-08. # ============================================================================= enterprise_customers: - name: "Zouk Group" type: "enterprise" location: "Singapore (global); Las Vegas presence at Resorts World" history: - point: "UrVenue and Zouk Group became partners in 2021 with the opening of Zouk Nightclub, AYU Dayclub, FUHU restaurant, and RedTail social gaming bar at Resorts World Las Vegas." source: "https://www.prweb.com/releases/zouk-group-selects-urvenue-as-technology-partner-for-global-expansion-302065592.html" - point: "Zouk Group later selected UrVenue as its technology partner for global expansion." source: "https://www.hftp.org/news/4120510/zouk-group-selects-urvenue-as-technology-partner-for-global-expansion" usage: "To enhance with Cedric (which products, venues, and workflows)." - name: "Caesars Entertainment" type: "enterprise" history: - point: "Named among UrVenue's global enterprise clients." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" usage: - point: "Uses UrVenue for online prepayment/deposits and automated price yielding (Derek Harasiuk, Director of Hospitality Revenue Management at Caesars, is cited)." source: "https://www.urvenue.com/news/monetizing-experiences-with-technology/" - point: "Ran the 'Hoops on the Strip' white-labeled microsite campaign built with UrVenue for March Madness; Caesars Palace Sportsbook is UrVenue-powered." source: "https://www.urvenue.com/news/march-madness-sportsbook-strategy/" - name: "MGM Resorts International" type: "enterprise" history: - point: "Named among UrVenue's global enterprise clients; hosts UrVenue venues such as On The Record (Park MGM)." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" usage: "To enhance with Cedric." - name: "Wynn Resorts" type: "enterprise" history: - point: "Named among UrVenue's global enterprise clients; hosts UrVenue venues such as XS, Encore Beach Club, and Wynn Field Club." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" usage: - point: "Wynn Las Vegas uses UrVenue with an Oracle Simphony Cloud POS integration." source: "https://www.urvenue.com/news/urvenue-to-preview-urresort-at-the-hospitality-show/" - name: "Tao Group Hospitality" type: "enterprise" history: - point: "Named among UrVenue's clients; associated with brands such as Tao, Omnia, Hakkasan, and Marquee." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" usage: "To enhance with Cedric." - name: "Resorts World Las Vegas" type: "enterprise" location: "Las Vegas" history: - point: "Tapped UrVenue as technology partner (announced March 11, 2021); the first resort built on the Las Vegas Strip in over a decade." source: "https://www.urvenue.com/news/urvenue-tapped-as-technology-partner-for-resorts-world-las-vegas/" usage: - point: "Uses UrVenue for contactless self-service booking with interactive 3D maps and bundling across its 5.5-acre pool complex, Zouk Nightclub, AYU Dayclub, FUHU restaurant, and RedTail social gaming bar." source: "https://www.urvenue.com/news/urvenue-tapped-as-technology-partner-for-resorts-world-las-vegas/" - point: "Runs an integrated UrVenue/OpenTable amenity booking system (restaurants, clubs, pools, attractions, bundles in one cart)." source: "https://www.urvenue.com/news/illinois-news-today-resorts-world-technology-could-be-the-foundation-of-the-future-of-the-game/" - name: "Circa Resort & Casino" type: "enterprise" location: "Las Vegas" history: - point: "Partnered exclusively with UrVenue for Stadium Swim and Circa Sportsbook (from the resort's 2020 opening); owner/CEO Derek Stevens called UrVenue 'a critical partner.'" source: "https://www.urvenue.com/news/derek-stevens-circa-resort-casino-owner-ceo-explained-how-urvenue-helped-circa-achieve-its-vision-and-build-an-iconic-resort/" usage: - point: "Uses UrVenue to monetize real estate and sell seating for its sportsbook, cabanas, poolside boxes, owner suites, and lounge chairs, via its website and kiosks; Stadium Swim was managed as ~360 individual pieces of real estate." source: "https://www.urvenue.com/news/las-vegas-review-journal-circa-uses-urvenue-to-monetize-real-estate-within-the-resort/" - point: "Virtual venue experiences drove record pre-opening bookings for Stadium Swim." source: "https://www.urvenue.com/news/virtual-venue-experiences-drive-record-pre-opening-bookings-for-circas-stadium-swim/" - point: "Uses UrVenue for pre-order programs: Barry's Downtown Prime Thanksgiving To-Go (three straight years) via white-label microsites." source: "https://www.urvenue.com/news/blog-circa-thanksgiving-to-go-urvenue/" - point: "The UV Enterprise launch event (October 2022) was held at Circa's Legacy Club." source: "https://www.urvenue.com/news/uv-enterprise-launch-party-celebrating-the-hospitality-industrys-first-pxms/" - name: "Club Med" type: "enterprise" history: - point: "Club Med Quebec-Charlevoix ran the industry's first PXMS implementation, enabling booking of 30+ third-party excursions and in-village activities across four seasons." source: "https://www.urvenue.com/news/urvenue-recognized-as-top-4-finalist-in-skift-idea-awards-visionary-2030-category/" usage: - point: "Co-developed the Group Itinerary Builder with UrVenue; tested at Club Med Cancun (launched April 2024, 800+ group attendees) and debuted at HITEC 2024 (Vikki Knudsen, Senior Director of Sales Strategy, cited)." source: "https://www.urvenue.com/news/new-group-itinerary-builder-developed-by-urvenue-club-med-to-debut-at-hitec/" - name: "Paris Society" type: "enterprise" location: "France" history: - point: "Named among UrVenue's global enterprise clients." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" usage: "To enhance with Cedric." venues: - name: "XS" type: "venue" group_or_property: "Encore (Wynn Resorts)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Encore Beach Club" type: "venue" group_or_property: "Encore (Wynn Resorts)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Marquee Dayclub" type: "venue" group_or_property: "The Cosmopolitan (Tao Group)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "On The Record" type: "venue" group_or_property: "Park MGM (MGM Resorts)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Stadium Swim" type: "venue" group_or_property: "Circa Resort & Casino" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Drai's Beachclub" type: "venue" group_or_property: "The Cromwell" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Moorea Beach Club" type: "venue" group_or_property: "Mandalay Bay (MGM Resorts)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Daylight at Night" type: "venue" group_or_property: "Mandalay Bay (MGM Resorts)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Soak Pool" type: "venue" group_or_property: "Palms Casino Resort" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Rouge Room" type: "venue" group_or_property: "Red Rock Resort (Station Casinos)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Azilo Ultra Pool" type: "venue" group_or_property: "Sahara Las Vegas" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "DayDream Pool Club" type: "venue" group_or_property: "M Hotel / Ahern" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Ayu Nights" type: "venue" group_or_property: "Resorts World Las Vegas (Zouk Group)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Voltaire" type: "venue" group_or_property: "The Venetian" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "La Jolla Nightclub" type: "venue" group_or_property: "(to confirm)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Piranha" type: "venue" group_or_property: "(independent)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." - name: "Gipsy" type: "venue" group_or_property: "(independent)" location: "Las Vegas" listed_as_client: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" history: "To enhance with Cedric." usage: "To enhance with Cedric." additional_customers: - name: "Fairmont Banff Springs" type: "enterprise" location: "Banff, Alberta, Canada" history: - point: "The inaugural property to pilot UrVenue's full PXMS capability suite (Guest Portal, Guest Services), announced June 27, 2023 at HITEC." source: "https://www.urvenue.com/news/urvenue-debuts-cutting-edge-pxms-product-suite-at-fairmont-banff-springs/" usage: - point: "Runs a UrVenue-developed and maintained Guest Portal offering 100+ bookable on-property experiences." source: "Cedric Ancellin, first-hand, 2026-07-08" - point: "Uses the white-labeled Itinerary Builder for its Canine Ambassador program (guests book 'Walks with Our Canine Ambassador' up to 90 days before their stay)." source: "https://www.urvenue.com/news/fairmont-banff-springs-canine-ambassador-program/" testimonial: - point: "Gregor Resch, Fairmont's Regional VP for Canada's Western Mountain Region, called the UV Enterprise pilot 'a game changer' and cited 'tremendous success' at the flagship property." source: "https://www.urvenue.com/news/urvenue-debuts-cutting-edge-pxms-product-suite-at-fairmont-banff-springs/" - point: "The pilot is credited, qualitatively and without figures, with keeping guests on-property and driving engagement, conversions, incremental revenue, and guest and employee satisfaction." source: "https://www.urvenue.com/news/urvenue-debuts-cutting-edge-pxms-product-suite-at-fairmont-banff-springs/" metrics_note: - point: "No revenue or booking figures were published for the Fairmont pilot; its success is documented as an executive testimonial, not a quantified metric. The quantified UrVenue metrics that do exist are for other or unnamed clients (see proof_points below)." source: "https://www.urvenue.com/news/urvenue-debuts-cutting-edge-pxms-product-suite-at-fairmont-banff-springs/" - name: "Fontainebleau Las Vegas" type: "enterprise" location: "Las Vegas" usage: - point: "LIV Las Vegas / LIV Beach at Fontainebleau uses UrVenue's sales and booking tools (table booking, upsell)." source: "https://www.urvenue.com/news/economic-impact-edc-vegas/" - name: "The Nash Casino" type: "enterprise" location: "Nashua, New Hampshire" history: - point: "Partnered with UrVenue to power online booking; New Hampshire's largest charitable gaming venue (130,000 sq ft), developed by ECL Entertainment and Clairvest (GM Eric Althaus)." source: "https://www.urvenue.com/news/the-nash-casino-urvenue-partnership/" usage: - point: "UrVenue built a dedicated microsite with a live event calendar and unified cart for its DraftKings Lounge, Stadium Social Sports Bar & Grill, and Topgolf Swing Suite." source: "https://www.urvenue.com/news/the-nash-casino-urvenue-partnership/" - name: "The Crane Resort" type: "enterprise" location: "Barbados" usage: - point: "UrVenue's first OPERA Cloud PMS integration; uses the Booking Grid dashboard." source: "https://www.urvenue.com/news/urvenue-to-preview-urresort-at-the-hospitality-show/" - name: "ARIA Resort & Casino and Vdara Hotel & Spa" type: "enterprise" location: "Las Vegas" usage: - point: "Named venues using in-room tablet cabana/daybed booking via the UrVenue and Crave Interactive integration." source: "https://www.urvenue.com/news/in-room-tablet-cabana-booking/" - name: "San Manuel Band of Mission Indians (Yaamava)" type: "enterprise" usage: - point: "Cited among UV Enterprise clients/venues at the 2022 launch." source: "https://www.urvenue.com/news/urvenue-launches-uv-enterprise-the-hospitality-industrys-first-pxms/" - name: "Other named clients" type: "enterprise" usage: - point: "Additional publicly named clients include The Venetian, Mohegan Sun, Carver Road Hospitality, Bagatelle, Okada, Sekai Night and Day (Houston), Bottled Blonde Las Vegas, and Famous Foods Street Eats (Resorts World)." source: "https://www.urvenue.com/news/the-top-6-ways-to-optimize-your-resort-website-for-increased-bookings/" proof_points: - point: "UrVenue states that 90% of nightlife, pool, bar, lounge, and mixed-use entertainment venues on the Las Vegas Strip use its platform." source: "https://www.urvenue.com/news/bar-restaurant-expo-2025/" - point: "Resorts using the Itinerary Builder saw an average 15% increase in booking values after deployment, attributed partly to cross-selling." source: "https://www.urvenue.com/news/introducing-urvenues-itinerary-builder-a-unified-booking-solution-for-experience-based-inventory/" - point: "One top Las Vegas gaming/hospitality client achieved 510% year-over-year pre-sale revenue growth between 2017 and 2019." source: "https://www.urvenue.com/news/digital-first-customer-expectations-are-driving-new-sportsbook-revenue-opportunities-2/" - point: "An unnamed luxury Las Vegas Strip resort saw a 146% surge in pre-sale revenue after implementing UrVenue's prepayment/deposit booking." source: "https://www.urvenue.com/news/ensure-reservations-by-adopting-online-pre-payments/" - point: "In 2016, UrVenue processed nearly 8,000 online payments for table (bottle) service, generating over $20 million for customers; by mid-2017 the volume had already exceeded the full prior year (authored by Cedric Ancellin, June 22, 2017)." source: "https://www.linkedin.com/pulse/growing-your-bottle-service-revenue-cedric-ancellin/" - point: "Table-service throughput reached about 2 tables seated per minute at a single station with UrVenue, versus roughly one table per minute without it." source: "https://www.linkedin.com/pulse/growing-your-bottle-service-revenue-cedric-ancellin/" flagship_brands_mentioned: - point: "Public material also cites flagship venue brands across Wynn, Fontainebleau, Cosmopolitan, and Mandalay Bay, including Hakkasan, Tao, Omnia, LIV, Drai's, Zouk, XS, and Marquee." source: "https://www.urvenue.com/news/urvenue-technology-driving-las-vegas-nightlife/" see_also: market_view: $ref: "https://zc8.com/urvenue/clients_and_market" note: "Scale, verticals, and Las Vegas market context." company_timeline: $ref: "https://zc8.com/urvenue/history" note: "When key customer relationships began (for example Zouk in 2021)." implicit: - "Base draft: most venue entries currently record only that the venue is publicly named as an UrVenue client; history and usage are to be enhanced with Cedric, keeping sources attached." - "Group/property attributions are from public listings and should be confirmed; some venues may have changed operators over time." - "This is the customer roster and detail; market-level scale and verticals live in clients_and_market."